Have a question, a streaming issue, or a copyright concern? Send us a message and we will get back to you within 24 to 48 hours.
If a video is not playing, try switching servers first. Still stuck? Tell us the title and which servers you tried.
Select "DMCA / Copyright" below and include the exact content URL. We respond within 2–5 business days.
Can't find a title? Submit a content request and we will look into adding it to the Cineby library.
General queries: 24–48 hours.
DMCA notices: 2–5 business days.
Try switching to a different server using the server buttons above the player. Each title has 6+ server options. This resolves most playback issues instantly without needing to contact us.
Our Help Center covers the most common questions including buffering issues, subtitle problems, mobile playback, and how to use the My List feature.
Read our full DMCA page before submitting a copyright notice. Make sure you include the specific page URL and all required details — incomplete notices cannot be processed.