Find answers to common questions and get the best possible experience from Cineby.
Click a different server button above the player. Each title has 6+ servers — most playback problems resolve instantly by switching. Also try refreshing the page.
Switch to a different server. If all servers buffer, check your internet connection. Lower quality streams on slower connections by choosing a non-HD server option.
Open the player settings and enable subtitles via the CC button inside the player. Available languages depend on which server is selected — try a different server for more options.
Use Chrome or Safari for the best experience on mobile. Tap the fullscreen icon in the player for full-screen viewing. If the player is blank, try a different server.
Use the search bar at the top of any page. Search by title name, actor, or director. If a title is missing from our library you can request it via our Contact page.
My List is stored in your browser's local storage. Make sure your browser allows local storage. Clearing browser data or using Private/Incognito mode will erase your list.
Click any poster card to open the detail panel. This shows the plot description, IMDb rating, cast, director, year, runtime, and available genres. For TV shows it also shows the full season and episode list.
Click the Play button in the detail panel to open the full player. The first available server loads automatically. The player supports fullscreen, volume control, and playback speed adjustment.
Server buttons appear above the player. If the current server does not play, click any other server button — playback switches immediately. No page reload required. Try all available servers before reporting an issue.
For TV series, use the season selector dropdown to choose your season. Episodes are listed below the player. Click any episode to play it. Autoplay automatically moves to the next episode when one finishes, so you can binge without lifting a finger.
In the detail panel, click "+ My List" to save any title for later. Your list appears at the top of the Browse page. My List data is stored locally in your browser — no account or sign-up required.
Yes. Cineby is 100% free with no subscription fee, no credit card required, and no hidden charges. Every movie, TV show, and anime in the library is accessible to every visitor at zero cost, now and always.
No. Cineby does not require registration of any kind. There are no accounts, no email verification, and no passwords. Just visit the site and start watching. The My List feature saves data locally in your browser without needing an account.
Switch to a different server. Click any other server button shown above the player — this resolves the vast majority of black screen or loading issues immediately. If all servers fail, try clearing your browser cache and refreshing the page.
Yes. Cineby is fully optimised for mobile and tablet devices. It works on iPhone (Safari or Chrome), Android (Chrome), and all modern tablet browsers. No app download is required. For the best mobile experience, use Chrome or Safari and enable fullscreen mode in the player.
Subtitles are controlled from within the video player itself. Look for the CC (closed captions) button in the player controls. The subtitle languages available depend on which streaming server is selected — try switching servers if your preferred language is not available.
No. Cineby is completely ad-free. There are no pre-roll video ads before your content, no mid-roll interruptions, no pop-up windows, and no banner advertisements anywhere on the platform. Press play and your content starts immediately.
Yes. Complete TV series are available with every season and episode. Use the season selector dropdown above the episode list to navigate between seasons. Autoplay moves you automatically to the next episode at the end of each one.
Use our Contact page and select "Content Request" as the subject. Include the title, year, and any other details that help us identify the content. We review all requests and try to add frequently requested titles as quickly as possible.
Yes. Cineby does not collect any personal information, does not require registration, and does not track your viewing history for advertising. My List data is stored only in your own browser's local storage and is never sent to our servers. Your usage of Cineby is fully private.
First try refreshing the page and attempting each server again. If a title is unavailable across all servers it may be temporarily offline. You can report the issue via our Contact page — include the title name and we will investigate as soon as possible.
Our support team is here to help. Describe your issue clearly and we will get back to you as quickly as possible.
Contact Support